DATE-- 1 / 7 / 2009
Wednesday
NAGAR CHIRAG HARIBHAI
B-3 Lattakunj appartment;
Opp Tamil high school;
Old church road;
Maninagar (east);
Ahmedabad-380008.
To,
Bharti Airtel
Ahmedabad.
My airtel number is 9974894469. This card having validity upto 1 year. I have not using this number since 2-3 months. 2 days ago I inserted this sim card in my mobile but its not working. It displayed that sim card is unregister. So I talked to the airtel customer care (121) two times about this problem. They answered me that TRIE has diclared the rule that if you not using your card means not doing any incoming or outgoing calls for 90 days from your card than your card will expire. Your company’s customer care executives maheshbhai and supervisors Faruk ansari and Dipak dode told me that any cellular company like Vodafone, Idea also have that rule. I have recording of that communication. I called 27th June at 11:56pm and 28th june 12:21am for 13:36 minutes and 18:31 minutes respectively. Your company’s customer care executives told me that any cellular company like Vodafone, Idea also have that rule so I also checked in these companies but they told me that there is not any conformation from TRIE that if you not doing any incoming or outgoing calls from your card then your card will expire. So I request you that please give me the information about my problem and solve my problem as soon as possible.
Another thing is that my second number is 9987667939 which I have purchased from Bombay. This card’s validity expire on 20th July. I have not using this number means not done any incoming or outgoing calls from minimum 6 months still this number is active. I also visited the airtel center nearby L.G Hospital maninagar ahmedabad on 29/6. I told them about my problem but they are not giving me sufficient answer. Your center’s employee have not good manners. The employee Jaimin is not talked with me properly and said that give your complain and he will send my complain to Bharti Airtel Ahmedabad. So I also write a complain there and I have a photocopy of that complain. Please solve my problem as soon as possible.
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