Airtel Prepaid
Several Problems

I am a Airtel Customer (no:9771303184) from Sahibganj, Jharkhand

Whenever any of my problem/s rectified by the C/Care they

require my feedback which I give invariably.

But whenever any/some of my problem not rectified or temporarily

rectified, I have only option to complain & wait & repeat it,

though the result is zero.

As you check from record that I frequently recharge, use spl.

tarrif, sending messages, using GPRS, and go out of home net work

and giving bills in roaming call/msg etc.

I have some bitter experices which is not rectified till date,

some times I replied by C/Care in a rough tone and even as

"Aapko jo karna ho kar lo, main kuch nahi karungna"

This is the feed back from your side, though this is not in all

the times.

Now I narrate problem/s and left to you to takeup the matter

if you feel that my grievances is correct and genuine, please

rectify it under intimation to me.

(i) I regularly recharge spl.tarrif (presently valid upto

27.09.09, in which call charge is 0.30 for A to A, 0.60 for

other local (Bihar & Jharkhand) and all STD 1.00.It is several

experience that even within validity of spl.tarrif, all on a

sudden the billing is normal as if I'm not availing spl.tarrif.

After several complaint the future billing is corrected without

refunding the excess amt. It is difficult to view all call bills,

though I'm giving one example.

On 21.08.09 at about 10.40 a.m from Patna (i.e not in roaming)

I called a local bsnl No:(9431369982) for 2 mts. Tarrif will be

Rs1.20, charged Rs2/-

(ii) Whenever I go to W.B particularly at Kolkatta, my cell not

accessing Ind Airtel automatically. In every 5 to 10 mts I have

the only option to search network mannually which again not

accessing after 5 to 10 mts.

C/care flatly said to contact local (i.e Jharkhand) C/Care and

also informed that from there I have to pay normal roaming

rate while I call to local C/Care.

In this problem I remember some day in Nov'08 or Dec'09

there is some unwanted reply as I quoted above.

(iii) From last 10 to 15 days I am in local network but my cell

is accessing 'Ind airtel' instead of 'Airtel'

For all the above problem I have complained

several times by call and messages to 121 and 876,

BUT NO RESULT.

I will not say any thing more, if you think

the matter is genuine please takeup.

Tarkeshwar Prasad.

Email Id: [email protected]