Inconsumercomplaints.com » Miscellaneous » Review / complaint: Airtel/prepaid - GPRS75 OFFER NOT ACTIVATED(| News #86121

Airtel/prepaid
GPRS75 OFFER NOT ACTIVATED(

Dear Sir,

I am C.Sundar Raja, ERODE in tamilnadu having airtel prepaid

connection NO: 9894703693 for last so many years. But despit my

repeated requests to your Customer Care Center at 121. I am not

getting any satisfactory Response.

Each time This they side different Answers At 121. New OFFER for my mobile recived Message

(GPRS SPL offer Enjoy 1GB FREE usage on GPRS75 with 7DAYS val. U will be charged

30/P 50/KB after 1GB usage. sms GPRS75 sent to56789 (Toll free). Dial

171178. FROM message ; Sender -no name, ATGPRS, Recived time 03:03:34

p.mDate :02-10.

OFFER for message recived customer only (121).

I sent SMS message type GPRS75 to 56789. Next repley for 1 second (

thank you for subscribing To airtel mobile office Rs 75 /7 Days pack

service. This service will be Activated Shortly . )

Next minit repley (Your request could not be processed.pls try after some Time). GPRS75

is not ok this number.

I made several complaints to CUSTOMER CARE SERVICE 121 of the airtel. My first complaint NO : 1002123748. OUR

SIDE problem Solve MAXIMUM TIME 06-10 at 02:00 p.m. But no action taken to rectify. BUT OLD COMPLAINT NOT RECTIFY. Please tell me my old complaint states (1002123748) But EVERY TIME Customer Care

Officer NEW COMPLAINT BOOKED and request Time for 3 DAYS TIME, next 24

HOURS, next 3 DAYS Time.

FIRST COMPLAINT NUMBER : 1002123748??? (121 ANS GPRS 75 pack is applicable for your number9894703693)

NEXT : 1003110084?? (121 ANS GPRS 75 pack is applicable for your number 9894703693)

NEXT : 1003221481?? (121 ANS GPRS 75 pack is applicable for your number 9894703693)

NEXT : 1005275548?? (121 ANS GPRS 75 pack is applicable for your number 9894703693)

NEXT : 1006173257?? (121 ANS GPRS 75 pack is applicable for your number 9894703693)

NEXT : 1006252289?? (121 ANS GPRS 75 pack is applicable for your number 9894703693)

NEXT : 1009024631?? (121 ANS GPRS 75 pack is applicable for your number 9894703693)

NEXT : 1002151912?? (121 ANS GPRS 75 pack is applicable for your number 9894703693)

NEXT : 1010080886?? (121 ANS GPRS 75 pack is applicable for your number 9894703693)

NEXT : 1010088202?? (121 ANS GPRS 75 pack is applicable for your number 9894703693)

NEXT : 1016273958?? (121 ANS GPRS 75 pack is applicable for your number 9894703693)

NEXT : 1017065074?? (121 ANS GPRS 75 pack is applicable for your number 9894703693)

NEXT : 1014282927?? (121 ANS GPRS 75 pack is applicable for your number 9894703693)

NEXT : 1022068953 . (121 ANS GPRS 75 pack is not applicable for your number 9894703693)

NEXT : 1022139833 ... (121 ANS GPRS 75 pack is not applicable for your number 9894703693)...

CUSTOMER CARE PERSON NOT RESPONSE, AND MAXIMUN PERSON WRONG

INFERMATIONS, NOT TRAINED .

GPRS SPL OFFER MESSAGE RECIVING DATE AND TIME (9894703693)

1, 02/10 03:05:34 pm, (GPRS75),

2, 03/10 04:12:23 pm, (GPRS250),

3, 05/10 10:09:12 am, (GPRS75),

4, 06/10 04:19:00 pm, (GPRS250),

5, 08/10 03:12:30 pm, (GPRS250),

EXAMPLE:

1.Your officer offer message forward sent to 404 (plan change sender)

2.I no your problem. Wait a minit your call forward to GPRS

department (response answer GPRS department NO answer

your complaint detail please 121 call. DISCONECTED)

3. Your mobile number NOT APPLICABLE this offer (Daily to times

GPRS OFFER message recived my (9894703693) mobile phone)

4.Your CUSTOMER CARE OFFICER TALKING time DISCONECT

THE CALL.

5. NO PROPER RESPONSE & ANSWERS (First Customer Care)

officer GPRS75 sent to 56789, Next persion GPRS 75

, Next person

Deactivated GPRS NO RENTAL PACK, Next person 1GB FREE

USEAGE after 1 GB chargable please NO RENTAL GPRS PACK

ACTIVATED),

6. Your mobile number NOT APPLICABLE this GPRS75/250 OFFER, Next

person Your mobile number APPLICABLE this GPRS75/250 OFFER.

7. LAST 121 PERSON I TAKE EXTRA CARE YOUR COMPLAINT .(121 mail

sent immediately your problem solve promises. Request on completed

Monday 12-10.)(121 seenear officer)

EACH TIME THEY SAID (121) DIFFERANT DIFFERANT & WRONG ANSWERS.

Kindly solve my problem immediately,

Thankingyou,

REGARDS,

C.SUNDAR RAJA,

118, vasantha vikkar, vasantha nagar, 46 pudur, solar, Erode-6388002,

TAMILNADU, INDIA

MAIL ID: [email protected]

CELL :9849703693,

:9655447444.

:9994501015.

:9942733712.

I SENT MY FIRST EMAIL AT: [email protected]

I SENT MY SECOND EMAIL AT : [email protected]

REPLY, FIRST EMAIL DETAILS : (FARWARD)

Nodalofficer. [email protected]

17 October 06:53

To: gee0001 src

Reply | Reply to all | Forward | Print | Delete | Show original

Thank you for contacting Nodal Officer Desk at Airtel. We are in receipt of

your query/complaint and will get back to you within 5 working days.

Regards

Nodal Officer

******** Disclaimer: Kindly note that the working hours for Nodal

Officer is from Monday to Friday between 9:30 am to 6:30 pm. ********

In response to:

To

[email protected],

gee0001 src [email protected]

10/17 06:53 Subject

121 CUSTOMER CARE (TAMILNADU) INDIA

WORST SERVICE

P Please do not print this e-mail

Default custom unless it is absolutely necessary P

expiration date

of 01/15

- Show quoted text -

This e-mail and any files transmitted with it are for the sole use of the intended recipient (s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful.

The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies (collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects

MY SECOND EMAIL REPLY DETAILS: (FARWARD)

Re: 121 CUSTOMER CARE (TAMILNADU) INDIA WORST SERVICE [|BAL|9894703693|17102009308|]

Inbox

[email protected]

17 October 11:10

To: [email protected]

Reply | Reply to all | Forward | Print | Delete | Show original

Dear Mr. Raja,

Thank you for contacting Airtel.

We understand from your previous interactions, you have expressed concern over the GPRS 75 pack and service rendered by customer care department for your Airtel number 9894703693.

We understand your concern and we will work towards resolving the same.

Further, we realize that this situation must have greatly inconvenienced you. We are a customer centric organization and as such would want every interaction you have with us to be a pleasant one.

As a service provider it is our unchanging effort to build a better relationship with you. We believe that the key to your service satisfaction is adding value to a relationship that is continual and long lasting.

On rare occasions, like experienced by you, we fully recognize the shortcoming and take the responsibility to provide you with superior personalized service.

We would like to inform that GPRS service currently not active on your number.

Further, we would like to inform that GPRS 75 pack is applicable for selected customers.

To activate GPRS75 to 56789 (Toll free) if the pack is applicable to your mobile same will be activated.

We would like to inform that on GPRS 75 pack you will get 1 GB free and - Post Free Usage: 30paise / 50KB.

To receive settings send message MO to 52567 (toll free) save the settings and switch off and on your number.

For further assistance, mail us at [email protected].

We value your association with Airtel.

Warm Regards,

Ajit Kumar K

Customer Care Executive

Bharti Airtel Limited

Simplify Life with Airtel Selfcare. Just dial *121# and get instant information related to your account on your Mobile Screen.

&&&Original Message&&&-

From: [email protected]

To: [email protected]

Cc:

Sent: 17/10 07:03:13

Subject: 121 CUSTOMER CARE (TAMILNADU) INDIA WORST SERVICE

META charset= ISO-8859-1 BR

NOT SATISFIED YOUR REPLY . (LOSS OF MIND, LOSS OF TIME).

PLEASE,

Kindly solve my problem immediately,

thanking you

REGARDS,

C.SUNDAR RAJA,

118, vasantha vikkar, vasantha nagar, 46 pudur, solar, Erode-6388002,

TAMILNADU, INDIA

MAIL ID: [email protected]

CELL :9849703693,

:9655447444.

:9994501015.

:9942733712

Reply | Reply to all | Forward | Print | Delete | Show original

Nodalofficer. [email protected] 22 October 17:48

To: gee0001 src

Reply | Reply to all | Forward | Print | Delete | Show original

Thank you for contacting Nodal Officer Desk at Airtel. We are in receipt of

your query/complaint and will get back to you within 5 working days.

Regards

Nodal Officer

******** Disclaimer: Kindly note that the working hours for Nodal

Officer is from Monday to Friday between 9:30 am to 6:30 pm. ********

In response to:

To

[email protected],

gee0001 src [email protected]

"ooty.suren"

, gee0001

10/22 17:48, sivacri0001

, goldking

Default custom Subject

expiration date 121 CUSTOMER CARE (TAMILNADU) VERY

of 01/20 VERY WORST SERVICE IN INDIA

P Please do not print this e-mail

unless it is absolutely necessary P

- Show quoted text -

|&&&&&&&&&&&&&&&&&&&&&&&&--|

- Show quoted text -

|&&&&&&&&&&&&&&&&&&&&--|

|&&&&&&&&&&&&&&&&&&&&&&&&--|

- Show quoted text -

This e-mail and any files transmitted with it are for the sole use of the intended recipient (s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful.

The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies (collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.


Company: Airtel/prepaid

Country: India

Category: Miscellaneous

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