Airtel Prepaid
CHEATING WITH CUSTOMER

FROM:-

MUKESH KUMAR SINGH

AFA, HYDERABAD-43

MOBILE NO: 09177663625

TO

[email protected]

SUB- CHEATING BY AIRTEL ANDHRA PRADESH CIRCLE AND MISS CONDUCT OF AIRTEL PREPAID CUSTOMER SERVICE

Sir,

1. I am an Airtel prepaid mobile customer vide mobile no-09177663625. I received a SMS from AIirTel on 11 Nov 09 at 12:26:06 hrs in which they offer a plan to recharge with Rs.94/- and get 100MB day browsing and daily 75MB free for night browsing. Before recharge I confirmed from customer care and got recharge with Rs.94/- on 15 Nov 09, I got 100MB and when I start browsing during night time instead of 75 MB free AirTel deducted 40 MB from my day 100MB day browsing. I contacted customer care in the morning they did not respond to my complaint and disconnected the phone. I tried so many time throughout the day every time either they disconnect or keep me on hold. Sir feel cheated. Again on 18/11/09 I called customer care of Bharati enterprises New Delhi and he promised that your problem will be solved in four hours and your 40MB will be added to your account but result remain nil. Next day I send an email to TRAI and [email protected] solve my problem but nil result. Some reference no from customer care on different days. These reference numbers are-

Sl no Reference No Date Remarks

1 1121166618 21 Nov 09 NO RESULT

2 1120131582 20 Nov 09 NO RESULT

3 1119199340 19 Nov 09 NO RESULT

4 1118337865 18 Nov 09 NO RESULT

5 1118014788 18 Nov 09 NO RESULT

6 1116009327 16 Nov 09 NO RESULT

2. On26 Nov 09 on ward I am not able to contact customer care with my phone and morning hrs daily 75 MB free browsing also stopped where as offer is valid up to 14 Dec and my account balance is going in negative Rs-1 daily without any reason.

3. If Airtel is doing cheating of Rs-1 daily in their ten crore customers this is ten crore illegal income of Airtel.

4. No response from Airtel, TRAI and Bharati Enterprises indicate that there is no system to check such operators in the country or they are severally suffering with corruption fever.

5. It is requested that my above said matter will be taken up with concern department of AirTel and disciplinary action may be taken up against so called customer care executives those who misbehaved and disconnected the phone and ignored the customer.

With regards,

Mukesh.