Hi,
I am a prepaid consumer of Airtel for the past 5 years. The SIM card was initially under the name of a different person. Later, I transferred it under my name/address with all the necessary documentation support. About a month back, I received an SMS message stating that the actual owner of the prepaid mobile number and the Owner of the number are different and that Airtel requires documentation from me to ascertain that I am the right owner. I submitted the necessary documentation (for the second time) duly in an Airtel outlet.
After a week, I get a message again stating:
"In our recent audit, we have found that the actuaL Owner of this Prepaid Mobile number & the Owner of this number as per our records are two different people. The Outgoing calls on your mobile are barred, as we have not received your Prepaid Documents. To Continue Using Kindly submit your Documents at any Airtel Shop."
I called up Airtel customercare immediately to appraise them about my document submission and checked with them about the owner of the mobile in their database. The customercare executive confirmed that it was indeed me and said that I do not have to submit any more documents. I warned the customercare executive that such messages of termination to people who submitted the necessary documentation are uncalled for. I also cautioned that I would escalate this matter to the Consumer Redressal forum. But, to my horror, my connection was terminated this morning!
I am very upset with the turn of events. Can someone help me with an answer to this reckless state of affairs?
Thanks!
Anil.
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