Hi,
I just got a prepaid connection number 9958524303 from a dealer. Dealer didn't ask me to summit any papers and just gave me the SIM. Airtel should take strict action again such franchises.
Now after 15 days this number is disconnected with any information. I went to airtel showroom on 24th June around 7:30 PM and summited all the papers (Landline airtel bill for address proof, PAN card for photo identification and Airtel form)
I was told that the number will be activated by next day afternoon. But the number got activated in half an hour. I was happy about it. But next day around 6PM the number got disactivated again without any intimation. It was hard time dealing there with the people. Looks like Airtel customer center in Noida at Shopprix Mall in Sector 61 is least bothered about the customer problem. I called up at 51111 from there and had to argue for almost 30 mins over the phone as none could give me a satisfactory explanation about the problem. I was told by customer service people that the verification has failed. They didn't tell me the reason for the same. I was asked to resummit the papers. This is ridiculous, that I have to summit the all the documents again. I had to do the same as I was pretty sure that they would stick to few lines which have learn during there training and which they keep repeating irrespective of what you say.
Complaint number given to me is 0625278165
At night again I called up customer care and had a talk with Mr. Rohit and after talking to him it looked like he is least bother about the problem. He just knows that address verification proff has failed and if I have summited the papers again it will take 48 hrs. When I asked him that I want to talk to his supervisor he told me that he can't transfer the call and refused to give me his id number.
Is there something Airtel as a company can do about it?
It a big pain to have the number deactivated without any information.
Regards
Amit Singhal
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