I have taken a airtel pre paid connection with the scheme on purchase of nokia mobile phone. The shopkeeper assured to activate my connection within few minutes. However, I got connection from some other vender of airtel. My phone started working. It goes almost one month. Suddenly, six days before, connection of airtel has disconnected. After inquiry from Customer Care, I came to know that my address verification was failed and I have to submit another application with one photograph with Identity & Address proof. I have again submitted on 19.07.08 (Saturday) evening. They assured me that your connection will re-activate within 48 hours. It has been past almost 40 hours but the connection is not re-activated.
I don't know who varifies the address without talking with the customer. It is your duty to verify personally by visiting the residence of the customer or telephonically until the verification has got completed. This is not fair that you cut the phone and harassing the customer. This is taken very seriously and it can affect your business.
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