The biggest mistake that I had made was that I took an Airtel postpaid connection. After months of requesting them, i could finally manage to get my post paid plan changed to prepaid plan in Abrol Telecom, pathankot. These people gave me the SIm without asking me to submit any documents. when I got recharhe of 500 done. after a week my connection was stopped. It said that this no. does not exist.
After making hundreds of call, we came to know that the connection had been disccontinued because documents foe verification purpose had not been submitted. But whose fault was that. Did they inform me about it > then how could they without intimation discontinue my no.
After that my cell started working again . a month ago I was out of Punjab & my no. was at roaming. I was travelling all alone with my little kid. During the ourney i realised that my outgoing facility had been stopped. After reaching at udaipur I had make many a calls to the customer service executives. But it seemed Airtel makes a bunch of jokers sit at customer service cells to address to the problems. After hearing my complain they rewarded me. They completely stopped my connection The incoming facility was also withdrawn & it showed no signal whatsover. The customer care executive of Airtel told me that my SIM card had become corrupt. So i needed to buy a new SIM card for Rs. 190.
I called up Sh. Ramanpreet walia, Executive Chief, Talk Zone, Pathankot He was very helpful to get my connection started without getting my SIM Changed. As soon as I returned I again submitted my documents.
A week back, Airtel, third time, discontinued my connection. According to them my documents had not been submmitted.
being an MBA lecturer, I give lectures on Treating customer as king. whereaas in India nobody is bothered about the inconvenience the cause to their customers. Airtel is the biggest fraud in India. Kindly stay away from Airtel
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