Hi,
I am K.pradeepkumar working for residing at kottivakkam chennai. I’ve bought a Life time prepaid Airtel mobile sim from a medical shop at adyar.
Mobile No: 9952035855.
Sim No. 8991400000089514006
SL No: A992006328435
After two weeks my outgoing and incoming call got cut without any notice. I approached “Airtel customer service” through mail. But no response from them, and now after a month, when I approached the airtel relationship center. They informed me that my number is debarred because of address verification problem and I can’t use it. If I want then I need to buy a new one.
Why this is happened, where do you mentioned about this strong rule that a customer have to loose his/her mobile number. I didn’t even got any intimation on these things from airtel. But for an advertisement you people will send even 100 sms a day.
It’s you people who chain up with all kinds of shop to sell the prepaid cards, if you people can’t collect or even if the seller’s cannot send the customer details properly then why you have these kind of sales channels. Even after submitting all the required details to the shop from which I bought this sim card. I heading to a tough problem because of some mess up happened in your sales network.
Since I want to have a final check with you people before moving to customer judicial bodies, I drafted this mail.
Hope at least for this mail I ‘ll get a reply.
Thanks
0 comments