I have mobile prepaid charge that has 6 years life time. The moble worked well till january when I last used and has a balance of about Rs.100/=.and mobile No. 9789728482. I was not using this number as I did not need after January till June. Now when I loaded the sim card, the registration failed and I did contact the Airtel Cust Service Coimbatore, where this connection exists. and was told that not using the mobile for more than 20days or some period which the person at the desk is not sure of.. automatically the registration gets cancelled and all the records are deleted. When I asked as to what happens to the balance of amount and the socalled 6 years lifetime... The only reply is "Sorry" from the help desk as there is no record available on this number and when asked that I wish to talk to some responsible seniors, I was told that within 24 hrs somebody will talk to me regarding this dis-service. But nothing happened so far...
I want to know if this is an accidental error and will be rectified after clarification... or a cdeliberate cancellation action with a view to hide the fact that there is no such thing as life of service if not in current use immaterial to the balance of money however large or small it might be. Why, on earth, if the connection has been cancelled, the balance amount is not returned to me since they have my address proof document.
I understand that there are many similar complaints and do not know if anybody got solved.
Will the Airtel answer to this and tell as to how they close my account when there is an outstanding amount with them and fail to return or intimate me for clarification if any... and when and where it is mentioned in the prepaid service that one has to continuously use immaterial to the life of the prepaid purchase...
Airtel may please answe
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