1 I am serving Army Officer, staying Government allotted house in Delhi Cantt. During the month of Nov I took a new Prepaid Mobile connection No 9958872964, through Standard Communication, Gopinath Bazar Delhi Cantt. I has submitted required application along with documents like, Photoidentity (Xerox driving licence), Residence proof (xerox MTNL telephone bill) and the photograph.
2 To my surprise, outgoing calls were stopped during mid Dec 08, demanding again the set of documents given above. On enquiry i was told that the documents are being asked due to security reasons.
3 On 30 dec required application alongh with documents were submitted through Standard communication and was assured that that services will be restored within next 48 hours.(Your sale Executive Mr Nitin (holding Mob No 9871706950) is responsible for collecting and submission of the documents.
4 Services were never restored, rather permanently disconnected wef 05 dec Mr Nitin claimed that he had submitted my documents to assigned office on 31 Dec. The Phone was fully charged with adequate prepaidamount.
5 I would request you to forward my complaint to your CMD so that he should know that your services are deteriorating and I find MTNL/BSNL better in their Customercare.
6 I would request you to look into the case and ensure that the services discontinued due to callous attitude/approach of your statff, because they never took pain to verify my address. please depute some responsible person to verify the address, after 2PM on working days as house is closed upto 2 PM, my wife being away on her school.
7 I am hurt because I have undergone lot of harrassment due deficincy in services of the airtel. I expect suitable action erring staff and reply on action taken.
Thanks
Col SS Gupta
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