Inconsumercomplaints.com » Miscellaneous » Review / complaint: Airtel prepaid mobile connection - No response from company even after repeated complaints | News #88625

Airtel prepaid mobile connection
No response from company even after repeated complaints

I am Sulakshana Maitra and on 9 jan I purchased a new prepaid connection from airtel from Telephone Consultancy Services, in aundh, in Pune. Ever since that day i am not being able to send text messages from my number. That very day i lodged a complaint to the Airtel customer care center at 4.30pm. I was told that my complaint has been forwarded and my problem would be solved in less than 24 hours and that i would get a call from the company regarding the same. Unfortunately, no one called and neither was my problem solved. i called up again after 24 hrs on 10th jan and told them the problem again. The representative said that my complaint was under process and that i should wait for another 24 hours. and so i did. STILL TODAY THAT IS ON THE 11TH JAN, AFTER 24 HOURS, MY PROBLEM HAS NOT BEEN SOLVED AND NO ONE FROM AIRTEL EVEN BOTHERED CALLING ME. I CALLED UP CUSTOMER CARE AGAIN AND NOW AGAIN I AM TOLD TO WAIT FOR 24 HOURS. THAT WILL MAKE IT 72 HOURS, STILL NO RESPONSE FROM THE COMPANY.

I AM EXTREMELY UNHAPPY AND DISSATISFIED WITH THEIR AFTER SALES SERVICE. AND ABOVE THAT THE CUSTOMER CARE REPRESENTATIVE ALSO WAS EXTREMELY RUDE AND HE HUNG UP THE PHONE ON ME...

PLEASE LOOK INTO THIS. WAITING FOR A REPLY SOON..

THANK YOU


Company: Airtel prepaid mobile connection

Country: India

Category: Miscellaneous

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