Dear SIR,
I am using AIRTEL prepaid connection having no.- 9793760382 since last 15 months with lots of inconvenience and agony.
I am an EXTREMELY Dis-satisfied customer of AIRTEL. I have no words to express my anger & frustration. The service provided by AIRTEL is matching no where what Airtel on worldwide.
The COMPLAIN- Yesterday evening till 8.47 p.m I had Balance of Rs.323.57 in my mobile. Then the drama unfolded at 8.48 P.M. I got an FORCED & UNWANTED SMS from No.- 64611007 stating "thanks for using (Sub horoscope, test based services) subscription service on Airtel SMS.You have been charged Rs.7/&-quot;. I got 34 similar FORCED & UNWANTED SMSES from the Nos. as under by 11.38 p.m.
64611007
64611010
64611005
After getting all FORCED & UNWANTED stupid smses from AIRTEL my balance is NOW at 9.30 A.M of 13TH Feb is only Rs.1.36 only. IN BETWEEN I HAVE NOT CALLED ANYONE NOR SENT ANY SMS TO ANYBODY.The fact is that I have never subscribed for all these faltu & nonsense things which AIRTEL PROMOTES. These type of cheap, greedy, non sense, undesired & unethical activities are not expected from an self claimed esteemed & ethical organisation like AIRTEL.
AIRTEL IS simply harassing & exploiting the customers BY SENDING UNWANTED SMSes & FORCIBLY DEDUCTING MONEY FROM THE BALANCE AVAILABLE.
After getting the FALTU FORCED & UNWANTED subscription SMSes from AIRTEL I have spoken thrice to your customer care executives @ 121 who again misguided me- One said sorry for the inconvenience you will get refund within 3 hours, another said you will get refund on 13th february by 9 A.M.& finally another said you will get refund on 16th Feb. Really I am perplexed to believe whose version is correct.
THIS IS NOT THE FIRST TIME HAPPENING TO ME. THIS HAS HAPPENED FOURTH TIME TO ME.
I am really frustrated by the hopeless service on part of AIRTEL & LEFT WITH NO OTHER OPTION OTHER THAN APPROACHING CONSUMER COURT AS WELL AS MEDIA FOR WIDE PUBLICITY AGAINST THE IMPOSED AND UNETHICAL SERVICE OF AIRTEL.
I AM WRITING THIS MAIL NOT FOR SIMPLY RS.300/- BUT FOR THE MENTAL AGONY AND STRAIN I HAVE UNDERGONE DURING THE LAST 15 HRS. WHICH IS NOT MEASUREABLE IN TERMS OF MONEY.
KINDLY INTERVENE AND RESOLVE THE ISSUE.
REGARDS
BHABANI SANKAR SHA
9793760382
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