Date: 08th September
To
Bharti Airtel
D-184
Okhla Industrial Area, Phase - I,
New Delhi - 110 020.
Dear Sir,
This is to inform you that I have a prepaid mobile connection from Airtel No. 9810075084. Lately from 26th August I am having a problem with the balance on my account. My account is debited continuously on account of downloading songs and Subscribing to Hello Tunes without my knowledge or consent. I have never ever subscribed to Hello Tunes or downloaded any song on my number but these are getting activated on my number continuously. The sequence of events is as follows:
1. On 26th August 09 Bal on my mobile was Rs 114.79. At around 09.15 pm I received two sms stating that my acct has been debited Rs 15/- and Rs 30/- on for subscription to Hello Tunes and downloading song which I had never subscribed for. This brought my balance down to Rs 69.79. I spoke to Mr. Rahul at your Customer Service Dept at around 09.30 pm and he informed that this was happening due to technical error at your end; He also agreed to refund the debited amount back. The transaction Id for this was 0826606743. He also deactivated the services of hello tunes after I tols him that this was activated without my consent or knowledge and I do not require these services.
2. On 27th August 09 my account was again debited for Rs 62/- for subscription to Hello tunes and downloading songs again without my knowledge and consent. This brought my balance down to Rs 7.79. I spoke to Mr. Ankit at your customer service dept at approx 11.00 am and he refunded back Rs 47/- online. Ref Id for this is 0827177302. The balance was 54.79 now. I received a call from your airtel assuring that the balance amount of Rs 60/- will also be refunded approx around 12.35 am. Ankit confirmed he is deactivating the services of hello tunes from his end and I would not face any problems later.
3. Again on 27th August 09 my account got further debited for Rs 25/- at around approx 2.45 pm for subscription to Hello tunes and downloading songs again without my knowledge and consent bringing my balance down to 29.79. I spoke to Ms Bhavna at your customer service dept from your GK II Outlet and she refunded back Rs 30/- approx around 3.45 pm. bringing the balance upto 59.79.
4. Again at around 4.30 pm on 27th August 09 there was a further deduction of Rs 45/- for subscription to Hello tunes and downloading songs again without my knowledge and consent bringing my balance down to 14.79. I spoke to Mr Vinod at Customer Service Dept at around 6.50 pm the ref id for this is 082749622500.He also promised that he is deactivating the services of hello tunes.
5. In the morning of 28th Aug 09 I spoke to Mr. Akshan at customer service at around 10.15 am regarding deductions due to Hello Tune Preview Manager. He transferred the call to Mr. Tauseef who once again confirmed that Rs 60/- will be refunded on 28th August 09 and ref id for this is 0826606743. He also agreed to refund Rs 45/- online. I told him there is no point since it will again get debited within 20 - 30 minutes automatically for this hello tune service and downloading songs again without my knowledge and consent. He assured it would not happen since he is deactivating the services. He also confirmed refunds will be done on 28th August 09 and ref id for this is 08215352600.
6. On 28th August refund of Rs 60/- was done by Airtel and I received a call at 01.20 pm for the same. I spoke to Mr. Rajesh Chauhan at your Customer Service at around 8.30 pm and got a refund of Rs 40/- . Ref Id for the same is 0828581189.
7. On 29th August 09 there was deductions once again on my account due to activation of News Pack once again without my knowledge or consent. I spoke to Mr. Mumtaz and Mr. Naren regarding this at around 9.45 am. They registered me once again for DO NOT DISTURB SERVICE although I had previously registered for it. I spoke to Mr. Sameer who is a Floor Incharge at your Customer Service and he refunded back the amount debited. The ref id for this is 082150695. This refunded brought my account balance to the correct amount.
8. But unfortunately again on the morning of 06th Sept 09 I found money deducted from account for subscribing to Pre Listen options once again without my knowledge and consent. I spoke to Mr. Shahbaz regarding this. The complaint id for this is 082180671. Again in the afternoon at around 2.00 pm there were further deductions and that is when I decided to visit your Gurgaon Sahara Mall Customer Service to sort this inspite of being very busy. I visited your Office at Sahara Mall and by then I found out there had been further continuous deductions on my acct when I checked my balance bringing my acct balance to Rs 9.79. In fact my balance got deducted while I was in your office in front of your personnel and I showed it to them. They could not give me any satisfactory solution to why this was happening automatically. I met Mr. Mohnish there and he refunded back Rs 100/- on my account saying that Airtel Live is getting activated in my acct. he also confirmed that he is deactivating the Services which were active and also showed me message regarding
that. There were no further deductions on 06th Aug 09 or 7th August Morning and Afternoon. I MUST POINT OUT HERE THAT THROUGHOUT THIS DURATION THE MOBILE WAS CONSTANTLY WITH ME AND SWITCHED OFF IN THE NIGHT OF 06TH AUG AND 07TH AUG. Again on 08th Aug morning I get a sms saying that Rs 15/- has been further deducted for downloading some song which I am not aware of without my knowledge and consent. I spoke to Mr Mohnish who had given me his mobile number 9971888848 and works at your Sahara Mall Outlet. He told me to contact Customer Service to speak regarding this. I called Customer Service at 10.10 am on 08th September 09 and spoke to Mr. Abhijit who confirmed that Airtel Live Services were still active on my acct inspite of Mr. Mohnish deactivating them on 06th Sep. And I had not subscribed for any AIRTEL ADDITIONAL SERVICES AND NEITHER DO I WISH TO SUBSCRIBE FOR THESE. Mr. Abhijit confirmed that this is happening due to technical fault at your end and agreed to refund the money that had got debited. The ref id for this is 08119275. I also spoke to Mr. Mohnish once again regarding this who insisted that this was happening due to my fault.
I am requesting you to kindly look into this matter and solve this once and for all because I am sick and tired of calling your Customer Service every second day regarding this and not getting any permanent solution about this. There is no point you refunding me the money and it again getting debited automatically. Hence I request you to kindly investigate my case with your Technical Department and give me a solution to this. I have been unable to contact your Technical Department inspite of trying numerous times. If you are unable to offer me a solution to this then I will be left with no other option but to cancel and discontinue my all other AIRTEL connections eg. Other mobile, landlines and Broadband.
I hope you will look into this matter and offer me a permanent solution for this matter.
Regards
Jaysurya Choudhury
New Delhi - 19
Mob 9810075084
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