I am a Airtel customer for past 6-7yrs with one single tariff plan namely Students pack where i am given
land line 1Rs
other mobile 75p
Airtel mob
Sms local 0.05Rs
Sms national 0.50Rs
national Call 2Rs
now i recharged my mobile with RC 250Rs as my validity gets over tonight. the Dealer i approached said that there is no special Offer Today u can recharge as per details given in this card.
The RC 250 recharge said that normal rates
30 days validity 97.50Rs balance and nothing else and i recharged also and nothing was said and the Sms confirming saying i got recharged said 97.50 is added to ur balance.
but after 5mins when i check for balance it says my balance is 5Rs and validity is till 2012. when i called customer care they say sorry for inconvenience sir your plan has been changed to life time and i cannot change to any other plan also now.
The rates for life time is
local mobile & land line 1Rs
National call 2.75Rs
Sms Local 1Rs
Sms National 2.50Rs
when i approached the dealer he says that i dont know call customer care and ask... He replies saying it might be some special offer to credit only to few customer and that dealer says i am lucky. when i told my interaction with the Customer care he told, see you are converted to life time pack sir.. you don't have to recharge for ever now.. when i asked him why i was not told about this . the only reply that came was i don't know and not even a sorry could be found in that word. AND THEY ARE DEALERS OF AIRTEL.
being a customer of AIRTEL for 6-7yrs i regret for being so. i am really feeling for being a customer for this kind of DEALERS and SERVICES.
MY AIRTEL prepaid Recharge Transaction ID : 885915505
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