Subject: Deduction of credit without request
Dear Sir/Madam,
My cell number id 9994056708. I neither subscribed any service nor made any call from my cell. But the amount has been deduced from my mobile balance since june 4th without my knowledge and any information. i had recharged my mobile on june 3rd for Rs.50 and on the next day i noticed that Rs. 33 was deduced. When I contacted with Airtel Customer service for knowing the reason of Deduction of credit, the customer support told me that you had used our airtel live services for browsing and downloading purposes, but i didn't.
Two days later (june 5) I recharged for Rs.50 and on the next day, i noticed that Rs. 30 was deduced. I had contacted the customer support, they told me the same reason what i had before.
So i decided to unsubscribe the facility of AIRTEL LIVE.. Even though AIRTEL LIVE was deactivated, my amount was deduced. My balance was deduced whenever i recharged my mobile... I have contacted often for this, but they told the same without any useful response (They replied me that you have downloaded the pictures, games & You have made the STD call..but i didn't). If so i downloaded uncertainly, i have to get any messages from airtel but i didn't get any message from airtel... Since now, I have lost the amount around RS.250 (two hundred and fifty).
I contacted the customer support often, they gave me the same reply of "Hereafter u won't get any fault"...
Today also i recharged for RS 50 in the morning, but my balance has deduced RS.37...
For the past two months, i have this problem...
Give me some solution for this matter, this would create the negative impression to your network among my surroundings...
Regards,
Sobers
99940-56708
0 comments