Hi All,
I am Santosh and I had given my Bajaj Discover for a general service on 22nd Sunday to Amba Bajaj in HSR Layout. I had a small issue with the noise in back wheel which I had notified to them. Mr. Ramachandra supposed to be some senior or supervisor took the bike and gave the job card asked me to come back by afternoon.
I went there found the bike was still in the process of getting serviced, I thought let me not pressurize them to make it fast as I suspected it might bring down the quality of service, so decided to wait till they are done. I was surprised to see them taking the bike for wash after the service, this was the first time I saw somebody taking the bike for wash after the service. (What will happen to all grease or oil servicing thats been done if its washed under pressure after service).
I pointed it out then and there and left once servicing was done. I was supposed to go to Mysore by bike on sunday. I was in Banashankari near Deve gowda petrol bunk (About 20 KMs from HSR Layout) all of a sudden there was a huge noise in the chain case and was just unbearable to continue.
Luckily I found a service center nearby, where I pushed my bike and was surprised to see when the chain case was opened it was totally damaged and this was because improper allignment of case and above that what SURPRISED ME MOST WAS, THE CHAIN WAS NEVER CLEANED FOR WHICH I WAS CHARGED, could find the stain of burnt oil and not the fresh grease or oil.
I was taken aback as I never expected this from a Authorised Bajaj Service center, because of people like this Bajaj will get a bad... sorry... worst name. Anyways I got it repaired and didnt have confidence of continuing my journey to Mysore as a result of this quality service provided by Amba Bajaj.
I went back to them on Monday and informed them about the issue, the owner calls Ramachandra and asks what had happened and asks him to do some Oiling and pay back the money of 50 Rupees Ha ha ha... wherein I had paid 570 for the serivice and another 150 bucks to set right the chain case.
I would suggest a couple of things to Amba Bajaj,
1. Please dont be under an impression that you can fool customers because some customers are using Bikes for many years probably even before you started this cheating business.
2. Please keep in mind that you are representing Bajaj and if not for you please care for them.
One important suggestion to Bajaj. Please do some quality checks on service centers to check if they are screwing your name.
Please feel free to contact me on 9945334229 to discuss more on this.
Santosh
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