Dear Sir
I had purhased this bettery on 21/9 from M/S Ankit Traders, Greater Noida.
The car suddenly stopped in the morning on 3/12/08, than I lodged the complaint on your help line no 1800-42-54848 at 9.30 AM on 3/12.
I was told to wait till 10 AM as official working time of AMRON is after that.
I received a call from Mr Prem from Nehru Nagar, Delhi around 11 am that Mr Sonu will visit the Car and than Fix the Battery.
Mr Sonu visited me after several calls at 1.45 PM and told me that he do not cary any bettery with him and after seeing the battery he told me that this battery will be changed
free of cost by the evening by other team. He further demanded the Warranty Card, which I was not carrying with me.
I told that I will bring the Guarntee card Tommorrow, but till that time please provide me service battery, by seing that this battery is new, but he says that he do not have any battery.
Then I had taken a battery on rent in Nairoji Nagar (@Rs 250/day), The site where car Broke down. Mr Sonu Suggested that tommorrow I will get the new Battery from M/S sunder Nagar, Nairoji Nagar, by showing the Guarntee card.
I agreed as I have to go there to return the rented Battery in any case.
However Today M/S Sunder battery refused to attend to the Battery Problem as he is not Authorised dealer. He suggested on phone no 26292666/777/888 in East of Kailash.
The gentle man on this telephone no requested me to visit his place.
Than I contacted yiur Helpline no 9840954848, at 2.20 PM today which was attended by one Mr Ravi. This Gentle man (Mr Ravi) was extremely aggressive and ask me to contact Mr Sonu, who visited on 3/12/08. He says that he can not help, and I should not have contacted this nos.
I explained that Mr Sonu is not responding on his mobile and I am again stranded in Nairoji Nagar without the Battetry, and the Rent of the borrowed Battery is Rs 250/ Day. But this guy did not listen the request for help, and started abusing.
Kindly explain.
1 Why delay in providing the Replacement/Service Battery, of more than 2 days?
2 What action you will take against Abusive Mr Ravi, Executive of Helpline (9840954848 )?
Rgards
Deepak Bansal
09213607846/09871592418
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