Never Buy an APC Ups unless you are willing to experience nightmares
Dear All,
I had the most disgusting experience with APC. I purchased an APC UPS (Model: BR500CI-IN Back-Ups Rs 500; Serial Number: BB0836013699) in Secunderabad in February. For about 5 months, the UPS worked y fine. After that began my woes. When I was in the middle of some important work, the UPS would start beeping though there’s power supply in the house. Before I could switch off the machine, the UPS would get discharged fully and all the data I was working on used to vanish.
After I lodged my complaints, Kasturi Reddy (the online customer care executive) has sent in their service engineers to replace the unit. To my surprise, I have noticed the engineers lacked proper training and had hardly any manners. They were carrying the replacement units by holding the cable (imagine the damage that can be done to the unit weighing about 5 KGs if handled this way). They were blunt and fit for nothing. Though I got my brand new unit replaced with a new one, this time my happiness lasted for just two days as the replaced unit also developed the same problem. In the middle of the night when I was working on something imp, the unit would get discharged though there’s intermittent power supply. When I wrote to the company, they said they would send a replacement again. To my utter disgust and displeasure the replaced unit (for the second time) also worked for just two days and gave in. On the whole, without looking into what the problem is, APC replaced my UPS twice (plz note the replaced units are new).
All my mails to the company to replace the defective model with a better one fell on the deaf ears of APC customer care in India. I have posted more than a dozen messages on the APC site. You can have a look at these at http://jpaa-en.apc.com/cgi-bin/jpaa_en.cfg/php/enduser/myq_idp.php? p_sid=K6ZlEZLj&p_accessibility=0&p_redirect=&p_lva=&p_sp=&p_li=&p_iid=1934214&p_created=1255718429&p_allorg but the problem remains unsolved.
All they know is to blurt out the pre-written mails. When I was raising so many issues in the mails, they hardly bothered to respond to the same and would say “ I hope t that I have addressed all of your concerns. If not or if you have additional questions, please do not hesitate to contact me by responding back through this incident. It would be my pleasure to ensure that your issue is quickly resolved! Thank you for choosing APC! ” This is so sickening!
Before choosing APC, I used to have an Indian-made UPS that worked perfect for 4 years. I heard great things about APC and coughed up nearly Rs 2000 though I could have got the same type of Indian UPS for Rs 1300. Even after a dozen mails, my problem remains unsolved. The most pathetic thing is no one takes ownership in APC and they just suggest you to contact someone else. This is sheer negligence and we can only pity these people whose skin is so thick that it could put pachyderms to shame. I was willing to pay the extra money and swap my UPS for a better model but the company is not willing to do so. All they know is how to fleece innocent customers like us. These people are just shameless and never value their customers.
While I suggest you to spread the word about the pathetic customer service of APC, I request likeminded people to come together so that we can file a case against APC for not recalling the defective units. This is the only way we can bring them down on their knees and ensure that they do not go scot-free by launching defective UPS models in the market.
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