Airtel Post Paid
Reg: Reimbursement of excess amount deducted from credit card towards post paid connection

Dear Sir / Madam,

I had a post paid connection with airtel number 9880018854 for which I had given standing instructions for payments through my HDFC bank credit card no. ends with... 8207. As I lost my cell phone, I surrendered the above number to airtel office at Mathikere, HMT Main Road, Bangalore, on 17th July by paying Rs.320/- which was due as on date. Since then I had been receiving the bill statements which were showing due payments. When I approached airtel office where I surrendered the number, they told they will look in to the matter and asked me to ignore the bill statements as it is settled in advance; but I was shocked to know that the bill payments have been made from my credit card for extra 4 months after surrendering the sim card. Immediately I approached my banker and cancelled the standing instructions given for the above said number.

I have been asking for the reimbursement of the excess amount (Rs.1300/- apprx) which was credited to airtel from my credit card, but airtel authorities are not responding properly instead they are giving flying answers. I have produced all documentary proofs (acknowledgment for surrendering the no., credit card statements etc.) to airtel office at mathikere but nobody has taken any action on this. I asked airtel to check the credits pertaining to the above no. after the date of surrendering the no. whereas, from last 1 year they are telling they have not yet reconciled the account. I really wonder how a reputed company like airtel can not maintain a simple account of customers!!! Even after one year they have failed to give a proper reply to my request. I am working for a reputed company in Bangalore as a finance manager where more than 500 employees are using airtel corporate connection. Now I am afraid to continue the service with your company on experiencing such a bad service!!!

I request the concerned authorities to check and rectify the error in account and reimburse the excess amount at the earliest. Your earlier action in this regard may highly appreciated.