My father in law had subscribed to Hindustan Times News Paper vide "Form No: R133966" for two years. Subscription was in the form of monthly coupons to be given to news paper vendor on monthly basis. Of the two years subscribed we had received coupons only for first twelve months. HindustanTimes was supposed to give the remaining 12 months coupon at end of first year term. But Hindustan Times did not give the coupon so I promptly called up the customer care on 67764242 / 67764248. The response from customer care was highly irr-responsible and negligent. Initially they said the coupons were dispatched to the newspaper vendor directly. So we conveyed the same to the vendor and in anticipation of coupons he supplied the news paper for two months. Even then the subscription coupons were not delivered. So we had pay the vendor separately for two months. So we had to incur a loss on the differential amount we paid to Hindustan Times and what actually the news paper costs. Then I called up the customer care again they said there was a delay in dispatch and they were sorry about it and would be dispatched immediately. But till date we have not received the coupons and the money for one year of subscription has also not been re-funded. Now it has come to notice that Hindustan Times has delivered the coupon to vendor directly instead of the subscriber. Vendor is forging the subscribers signature in the coupon and claiming the money. On talking to people in HT we are still being promised the subscription will be started but we have not received the paper till date and we see no action from people are Hindustan Times.
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