My complaint is very valid and If I dont get an approriate response and action against whom I am complaining I will sue entire Big bazar-Sahara mall Gurgaon.
Incident happened yesterday and I am still in trauma coz its not going from my mind.
I went to Big Bazar to shop for my husband as it was his birthday next day, I couldnt find anything and saw men cosmetics would be a good idea so took help from the sales personels to make shaving kit with branded accessories.
Those people helped me and put several items around 11 items in the kit while giving the razor he said first you need to bill, i said i have to purchase more so he said first you bill for these items then you can shop more, so he took me to a counter and got the 11 items billed which was around Rs.1600.
After billing i again went and saw many things around some i liked and some not I had to get more things, i picked one toothbrush, one tooth paste, and one soap, after which I went to the other section and completely lost and forgot that i had not billed other small 3 items which was worth 250rs... Everything was in the same shopping bag billed and unbilled both with the bill in my hand.
It was getting darker so i decided to go home and when at the security I gave my shopping bag and bill for checking very confidently he took my bag and threw all the items and started checking as if i am a thief to my utter amazement 3 small things were not billed and there 11 items which were billed, he treated me like a criminal It is possible that second time i forgot to bill these 3 small things when I saw that 3 items were not billed I said to get them billed right away as sales man confused me by making me do the billing in between my shopping... But he slapped me and shouted and insulted me infront of everyone and said she was stealing though i was having bill of 1600rs..He took me in a room with a help of lady guard where they harassed me more and threatened me of police. I am from a very decent family with rich class. Im a regular customer of big bazar and shop for almost 8000-1000rs every month with proper bill which I would like to submit as a proof that I am from a rich class with affluent characteristics and i am not a bloody theif.
It was just an incident that tooth brush and paste and soap wasnt billed and it wasnt a crime any human can forgot it as it was the last shopping before i saw other sections where i was lost.
He could have get it billed as they got it billed earlier while I was shopping... It was there planning to harass me and loot me... After they took me insisde the room everyone shouted and insulted me that lady guard snatched my purse and started taking out my personal things when she coulnt get anything from my purse she took out my money and said its the penalty. For Rs250 they took almost Rs3000 to Rs.4000 from my purse which was in cash other than the debit card having 9 lack credit balance.
They threatened me and made me sign some paper with my thumb print like a bloody criminal..
Since I was alone and weraing gold jewelery and my purse was with money they misbehaved and looted me. I am in a trauma its not giong from my mind the kind of treatment I got from there... I want justice. I want these people to be put behind the bars as soon as possible and If i will not get the justice I will make a legal police case against Big bazar and publish my harassment in media. From victimised customer..
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