Kind Attn:-senior management.
Consumer no- 164., Complaint no- 153408
I want to bring to your notice a case where a cylinder is booked from last 37 days and till now Local office Rudrapur has not delivered gas. We have a 25 yr old connection with Bharat Gas and this is really sad to say that your services are really disappointing and worst now a days in rudrapur. My Mother 55 yrs of age, is visiting and calling your office daily but no body is bothered to answer her prayers. I am in delhi and not in a position to help, Everytime she visits or call, your office lady Madhu tells her come tommorrow. This is the height of sufferings, and disappointment from your part. Matter is not for one cylinder, it is the matter of proper service. Either you are short of supply, or you are black marketing your cylinders. We are forced to buy cylinders in black, what are we supposed to do when we do not get gas even after 36 days? beacuse no other option is left. Its your office who is forcing us for corruption and you are equally responsible for black marketing. You says' customer first- but you do not live upto this value. We share a relation of almost 25 yrs. I had words with your Zonal office bareily, Mr Rajiv, but he also needs 4 hrs to look into this. And after 4 hrs he said i m off from duty call on tuesday. WHY NOBODY TAKES ONUS OF RESPONSIBILITY IN YOUR ORGANISATION? If you really care for your consumers then try to reach them and sort their problems. This happens every month, rudrapur local office provides gas to people like DABANGS, restaurant owners, other high profile people who have atleast 10 connections (fraud). I request you to pls look into this matter and solve this asap otherwise i have to knock the door of consumer court. Waiting for your immediate action on this case of suffering. You cannot imagine the amount of anger, frustration and disappointment
inside me. You have got corrupt employees in rudrapur and even worse is Mr. Rajiv who is not helping in this situation. If you really care about solving customer problems then pls correct your rotten and corrupt employees first who are indulge in black marketing of cylinders in rudrapur, and who knows in other cities also.
CAN SOMEONE LOOK INTO THIS???
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