Well, this is about a credit card delivery.
I called HSBC Bank once on 16th October for a renewal card and they assured me delivery by 20th. I called them back on 22nd only to find that it is Blue Dart couriers who did not deliver the consignment. So I called Blue Dart on 22nd.
I had to call them 13 times to finally get to speak with someone. And when I got someone, I was told that I am not available in the city! Well, no problem. I told them I'll be leaving the city by 24th evening and if I can get the card today. They said someone will deliver the same to me tomorrow positively. I gave them two mobile numbers, just in case and told them this is very important for me. They took it lightly. Knowing their past pathetic services, I still repeated thrice to ask the delivery man to get to me as I will wait full day for him only in the house!
23rd afternoon: I call them to ask about the consignment. Please note I again had to call 11 times to get to someone!
Response: Sir, you were not available at your residence!
Me: That's untrue as I was specifically waiting only for my card the whole precious day
Response: We can't help it!
Me: "Of course I was angry at getting no solution"
Response: Thank you for calling Blue Dart sir, BANG the phone goes!!!
Is this the way to speak to a customer?
...that too after such a pathetic service!!!
Now I'll be gone for a few months; how do I get my card? And who do I speak with? To get what response?