I am very much disappointed by the lack of professionalism and approach towards customer grievances by the so called advertised "experts in couriers services in the whole of South-East Asia: BLUE DART".
My package (Cong Number 60101256843) was booked from Dimapur, Nagaland on the 11th of Feb.2011 (Friday) and the promised date of delivery was on 14th Feb (Monday) at Noida, UP. As evident from the nature of the complaint, the package was not delivered in time, the package was very brutally handled with the contents inside totally destroyed and the officials had no track of the package. Following were the events that followed.
1. On the 14th of Feb the package was failed to be delivered following which I called up the Customer Care service and lodged my complaint. I was assured that the package will be delivered the next day. The tract report in the website said that Consignee not in place, which is false as the place to be delivered was my office. My Office timings are from 9am to 5pm and i have been waiting since Monday till Wednesday up-to 7pm for the package.
2.Second day again the package is not delivered. Customer Care again reassures delivery the next date. Tract report still the same.
3.Third day again delivery not done, track report suggests that the consignee premises were closed that too at noon 2.30 pm. The guards in my office are the ones who usually pick up mail and couriers and they are on duty 24/7. My office receives parcels, mails and couriers even on Sundays.
A guy from the Customer Service gives me the Noida office number but noone there is the least bothered to pick up the call even for once. I stop calling them after nearly 65 calls.
Late evening I get a phone call from the noida office and the reason given is that the person who brought the package for delivery had problem with the address. Funny enough that when the package holds the consignee's mobile number why dont these guys have the brains to call up the consignee and clarify the address? And on top of all they kept on uploading false track reports.
4.On Thursday i get the package and the material inside was totally broken. It contained a photo frame made of glass.
5.I call up the officials at the Dimapur Office who talk very rudely and blames the sender for the mistake. I ask them that when the package was being packed infront of them and knowing that it contains glass why didnt they put a fragile sticker over it? The guy replies that they usually dont take glass for courier and just because the customer forced him to send it he did it which means that the officials in the Dimapur office are working against company policies. So tomorrow if a guy walks into your office with a gun in his hands and ask you to deliver a bomb you will do it.
This is my second bad experience in the last one month span which clearly tell me not to commit the mistake of utilizing or referring the courier services of BLUE DART ever again.
Later on Thursday I get a call from the Noida office for confirmation of receiving the package. I tell them the condition for which all I get is a big silence. I do not expect for a miracle to happen from their sides after seeing all the complaints lodged in this site. They wont rectify their mistakes ever so I have decided to rectify myself by not opting their services ever in my life.
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