Respected Sir,
I am writing this letter in great despair, to bring into your kind attention about your degenerated, ill-tempered and horrible office (with incorrigible staffs) that you run at Kharagpur.
Toady, i.e. on 14/03 at 12pm my father Shri Subimal Dey who is a veteran bank employee of Indian Bank (Indian Bank Kharagpur branch handles all the financial activities of the Kharagpur BSNL) went to your good office (Customer Care center) located near Kharagpur Railway Station, to get a connection of BSNL Broadband service. After producing all documents as directed in your connection form, the lady at the customer center present at that moment and who was responsible for dealing with my father (the lady refused to identify her name or tell her name), started pestering about to furnish wrong information about the modem. We wanted to buy the modem from BSNL and not on rental service (normal modem and not wireless modem), but she denied the service and said that we have to pay 12 months rental instead. But when my father showed that in your form Cl. no. 12, it was clearly mentioned that we can buy the modem from BSNL and the same will then become proprietary item for us, she denied that such clause do exists to her knowledge. Then on top of her voice, she said that if we have any grievance than we should talk to our GM and she wont help and denied to process the form. When my father requested for the GM's number she denied to have with her the same and said to ask for the same from the JTO, Mr. Maiti.
When my father went to the JTO's office he was sleeping in his own good dreams. After a couple of knocks, he woke up and without trying to listen to the whole situation started shouting like " who know all kind of customers&blah--blah--, etc, etc". After insulting and humiliating my father he denied to give any correspondence of the GM and instead directed my father to talk to the SDO and get the number of GM from him.
Then again Mr. Maiti and the Lady at the customer desk used some foul languages and even threatened my father by saying that " you cannot do anything... we work as we please"
I am very much shocked and spellbound when I came to know about this shocking experience my father had at a PSU organisation. I believe that BSNL has not recruited hooligans to feather their remarkable organisation that I used to know. If this kind of customer service is received by us from your end then it becomes clear that today why people are turning toward private tele-com services. My father became so angry that he decided to let go of the BSNL landline connection that we have for more than 16 years, but I still have faith with BSNL and hope that they will come out of their gestation phase and take some serious action with respect customer service and satisfaction.
Looking for a quick action.
Thanking you.
Regards,
Prasenjit Dey (MOB: 09434804531)
S/o Shri Subimal Dey (MOB: 09434959904)
Kharagpu
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