There had been a power cut in my area for more than 2 hours now. I lodged a complaint with CESC at 03344031912. The customer supper person gave me a complain number and said a technical team will come, check and fix the problem within one hour. After waiting for more than 2 hours I called back to check the status. One of the customer service person named Debjani ill behaved and refused to pass on any information. Another person named Priyanka, said they do not have any information apart from what the automated system tells them.
Is the customer service people are always unable to give any proper information, then what is the use of keeping one such department at all?
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