TO
THE CHAIRMAN CUM MANAGING DIRECTOR
BHARAT SANCHAR NIGAM,
HARISH CHANDRA MATHUR LANE, JANPATH.
NEW DELHI-110001
KIND ATTENTION SHRI GOPAL DAS
SUB: POOR NETWORK AT BERHAMPUR, DIST: GANJAM, ODISHA.
SIR,
I AM REGREAT TO SEND THIS COMPLAINT TO SONSUMERS COMPALINT FORUM THAT SINCE A LONG TIME AT OUR BERHAMPUR AS WELL AS CHANDIRAMCHANDRAPUR NEAR POLASARA BLOCK NO NETWORK ZONE.
IN CONNECTION I SEND YOU MUCH MAIL & YOUR CHEIF GENERAL MANAGER ODISHA CIRCLE HEAD. JUST ASKING ME OVER PHONE BUT NOT YET RACTIFIED THIS PROBLEMS.
YOUR CUSTOMERCARE PEOPLE ALSO NOT RESPONDING TO THE BSNL CUSTOMERS CALLS. THEY ARE DIS-CONNECTING THE CALL IN BETWEEN THE CONVERSATION. AGIN WE ARE TRYING FOR CONTACT TO CUSTOMER CARE. THEY ARE NOT RECEIVING THE CALLS.
SIR, MY SUGGESTION IS THAT IF YOU TRANSFER SOME STATE LEVEL OFFICER THEN IT MAY CHANGE. IN OUR TOWN PEOPLES ARE TALKING THAT SOME OFFICERS ARE TIE UP PRIVATE COMPANIES NETWORK PROVIDERS. BECAUSE SOME OF THE BSNL CUSTOMER WILL DISCONNECT AND THEY WILL JOIN IN PRIVATE COMPANY NETWORK.
IN CHANDIRAMCHANDRAPUR NEAR POLASARA THERE IS NOT NETWORK . ALL MOST STAYING SURAT, BANGALORE, BIHAR. THEY ARE UNABLE TO TALK IN MOBILE WHEN THEY WANTS. AT THAT TIME NO BSNL NETWORK. WHEN SMALL TOWN BERHAMPUR PEOPLES PROBLEMS ARE NOT HEARING BY YOUR CUSTOMERCARE STAFF OR OFFICER, HOW WE EXCEPT ABOUT THE RURAL PEOPLES GRIVENCES.
SIR, MY REQUEST IS PLEASE LOOK INTO THE MATTER AS A PRIORITY BASIC, SO THAT BSNL CUSTOMER WILL GET GOOD SERVICE.
AWAITING YOUR ACTION IN THIS REGARDS VERY SOON.
WITH REGARDS.
SUNIL KUMAR MISHRA
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