Sir
I sent an envelope on 24th October from Shillong (DTDC Currier, Shillong Police Bazar KF 1443) containing my paper and registration details for a national conference to be held on 25th November, at Jaya Engineering College, Chennai- 602024. Before submitting my document, I informed the staff to check the service availability because this is very urgent document. The staff replied me that they have service in that location and she informed me that within 4 days it will reach there. On 28th October, I checked the status of my document online using the CN NO. K50427822 and found that my document was not delivered. I talked to the DTDC staff over phone (Phone no: 0364 2220203) regarding my document. She replied that “we are sending a mail to deliver the article”. On 1st November I found that it was coming back. At once I called the staff and told them about the matter. The staff once again assured me that they are taking step to deliver the document. On the next day, when online I noticed that they returned it to Kolkata; I tried to contact the staff but could not. Then I collected the contact number of Kolkata regional office customer care department of the company and informed over phone (Phone No 033-33004444) about my problem. After listening my problem, the officer said "we are sorry, now we have no service in that area, but it was not updated". I really astonished. I said, I sent an urgent document for a conference, How can you say it now? Who will take the responsibility? Why as a customer will I suffer? The staff informed me that "I am giving you the number of Guwahati office, you better contact to them as it is in Guwahati area.” When I talked to the Guwahati office, the person who picked up the phone told me that "the packed has not returned back to us till now. When it will come to us we will try to refund you at a free of cost".
Hearing this I really shocked. I sent a paper for the conference, where already I have paid Rs. 3, 000 through internet banking (Account No: 909010041546249 Axis Bank, Transaction Ref. No: IR10310221, UTR No. : SBINH11287231898) and if the hard copy of my article not reach on or before 31 st October, the paper will not be published. When I told that person regarding their irresponsibility, he replied that "you booked it from shillong office, talk to them". When I called the shillong office, after knowing my name, the staff advised me to talk to the manager of the centre, who will come next day (5th November).
After that I did not talk to anybody. I talked to the convener of the seminar about the matter. He told me that he needs the hard copy of the paper and delegation form (duly signed) for considering it for the conference and publication. On 4th November again I have sent after taking all print outs and filling up the form through Indian Speed Post (NO: EE426367328IN). I don’t know when it will reach and whether they will accept it or not.
I have informed you everything about the matter. But it is not possible to express my mental tension. What reply I have got from different staffs, I have tried to explain. Till today (8.11.2011) I have not received the packed. In fact getting refund of that packed is not important to me, I may not accept it.
I would like to request you to take necessary legal steps regarding their fault for non-delivery of important document and also punish them so that they would take care about their future correspondence with the customer. If you need any evidence or any clarification about it, I will send you immediately.
Address where I sent my document:
To
Dr. Mu. Subrahmanian
Conference Co-ordinator
Department of Management Studies, Jaya Engineering College
CTH Road, Thiruninravur
Chennai – 602024
My address:
Dr. S.G.Maji
Department of Commerce
North Eastern Hill University
Shillong -793022
M: 919089147694
I hope will will take necessary steps.
Thanks and regards
S.G.Maji
Shillong - 22
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