SPEED POST
19th September
The Managing Director
Indraprastha Gas Limited
IGL Bhawan
Plot No. 4, Community Centre
Sector 9, R K Puram
New Delhi – 110022
Subject: Non- Receipt of Connection-Booked on 28th March, 3011
Sir,
I booked PNG connection through M/S mass Management Services Pvt. Ltd., vide receipt no. 6598 dated 28th March, copy attached as “Annexure A”, for your ready reference.
The Registration number 619302 was also granted and the payment in full of Rs 6, 000.00 was also paid, detailed in “Annexure A”.
I also exchanged mails with your customer care department, which noted my complaint vide reference number “PRJ201159658” but thereafter no news, no action and one fine morning received a SMS that the complaint is resolved, whereas the fact remains that I still await connection even today.
As explained in my current mail annexed as “Annexure B” that in our society the pipeline is already laid and IGL only need 3 to 5 feet pipe to terminate it to our kitchen. There are working connections in my neighborhoods, but nobody in IGL seem to be interested to pay any heed to this.
Now finally after having seen the easy going attitude of IGL Customer Care people I am compelled to approach your good self to issue instructions deem fit to expedite this connection.
Thanking you & looking forward an early action in this matter.
Sincerely Yours,
Ashwani Kumar
BE (Electronics & Communications), MBA (Mktg.)
FIETE, MIE, FIV, C.Eng.(Chartered Engineer), Approved Valuer
Flat No.-10, Surya Kiran Apartments,
D Block, Vikas Puri,
New Delhi-110018
Handy-9953094226
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