I'm a resident of Dombivali, District Thane. I wish to bring to your kind notice that off lately, I have witnessed frequent power failures in my vicinity.
The power failure occurs between 7:00am to 8:00am especially when one is in a hussle to leave for the office. Now, that electricity has become a crucial part of one's life, it becomes really very frustating and annoying especially when you are in a hurry to leave or have to do routine household chores.
You being a utility service provider have to ensure that your consumers are not put to any kind of discomfort and have to ensure that there is an uniterrupted supply of electricity from your end all the times.
All your policies are one-sided policies. In the event of we paying the bill late by few days beyond the stipulated date, we are immediately penalized charges towards late payment, whereas, if there are days of frequent power failure from your side no such monetary benefits are passed on to us. Why is it so? It should be a give and take policy mutually benefitting both the sides.
On lodging our complaints via phone, your representatives are also very rude and impolite in answering to our queries. In such a scenario, to whom should we address our grievances to?
Please be informed that, in the event of you not paying any heed to my complaint, I will be compelled to approach the media and lodge my grievance in this matter elaborately.
Anticipating a favourable response from your end.
Regards,
Resident of Dombivli, Thane District
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