Passport office Hyderabad
About the status of my passport

Sir/madam,

my name is Sairam Reddy,

and my date of birth is:29-03-1990,

file reference num:-hyd/ z509961,

since the last 1 and half month my passport status has been like this ""Application has been transferred to policy section, Please See the PRO""... i had sent mail many times about my status to the mail address which have been stated on the Official website to rpo-hyderabad... but i had got no reply from them... please kindly clarify the status of my passport.and instruct my further step...