Dear Sir,
I am a serving army officer who is presently posted at the College of Military Engineering, Dapodi, Pune. I had got my passports (Self and Wife) renewed after depositing my earlier passports well before their expiry at RPO Lucknow as I was posted at Allahabad earlier. Since the passport making process was on and I was to move to Pune shortly the Asst Passport Officer, Mr Martial Khujur at Lucknow personally assured me during my visit to his office that he would be despatching the fresh Passports after they are ready at Passport Office Pune under intimation to me and I can collect it from Pune. As committed by him I recieved a copy of the letter after arrival at Pune that my passports have been despatched to passport office Pune vide RPO Lucknow letter no B-009338-39/OA/PO/LKO dt 10Feb11 addressed to Passport Office Pune in which the details of passport despatched were as follows
Passport no J-6200050 of LtCol Rajinder Singh Narula (Self)
Passport no J-6200049 of Mrs ParminderKaur Narula (My wife)
However when I got in touch with the authorities at Passport office Pune no of times continuously for two months till date I was told that the passports have not been received by them and I should get in touch with the authorities at Lucknow by sending some person as no body attends on telephone or entertains the letters. I accordingly got the matter rechecked at Lucknow but was intimated by them that the passports have been rightly despatched from there and it is lying with the authorities at Pune. The blame game started as a result between passport offices at Lucknow and Pune.
Although I have requested in writing from both the authorities at Lucknow and Pune but have neither got any reply telephonically or otherwise through letter. As a result of this my Passports are hung in between the two offices for which no one is claiming any responsibility. I however strongly feel that they would definitely be lying in some dump at either of the places for which the authorities at Lucknow and Pune have to be pursued by their higher levels for which your forum's intervention is highly required.
I have given my new address also to both the authorities for depatching the passports at my new place.
I hope you will help me out as I have been facing this problem since long and my family circumstances are such that I may need it any moment.
Thanking you
Your's faithfully
LtCol RS Narula
OC C Coy
Adm Wg
CME
Dapodi
Pune (Maharashtra) 411031
Tele 020 30782884, 09405434331
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Its joyful to be a cause of someones joy
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