Dear Sir,
1. Had booked a flat in Lodha Gold on 31 Oct 09.Booking amt of Rs 27, 000.00 paid by credit card at site.sale carried out by person called ASHISH PANDIT (MOB-9323179509). ALLOTTED 8A, MAGNIFERA.
2. UNSATISFIED WITH THIS PARTICULAR ALLOTMENT, HAD IMMEDIATELY ASKED HIM TO CHANGE IT TO VENEZIA.ASSURED ME, WOULD BE DONE.NO RESPONSE THEREAFTER.
3.SUBSEQUENTLY, MR ASHISH PANDIT GOT ME IN TOUCH WITH MR VISHAL (MOB-9820915264) WHO ASSURED ME, HE WOULD PERSONALLY GET IT DONE AND INTIMATE... NO RESPONSE THEREAFTER.
4. ON BOOKING, WAS GIVEN A WELCOME KIT AND ASSURED OF A RELATIONSHIP MANAGER, WHO WOULD HELP WITH THE PAYMENT PROCESS.MR PRATHMESH (MOB-9619664077, CONTACTED INTIALLY FOR A COUPLE OF DAYS IN MAR/APR 10 BUT ON ASKING HIM FOR ADDITIONAL DOCUMENTS FOR LOAN PURPOSE, NO REPLY RECEIVED.NO CONTACT THEREAFTER.UNABLE TO GET IN TOUCH WITH ANYBODY IN THE LODHA GROUP THEREAFTER.
5. THE ENTIRE LODHA MANAGEMENT SEEMS SHROUDED IN SECRECY AND IS VERY OBFUSE AND NON-TRANSPARENT.HUMANLY IMPOSSIBLE TO GET IN TOUCH WITH ANY SINGLE NODAL AGENCY FOR REDRESSAL OF COMPLAINT.
6. ALL EMPLOYEES SEEM TO BE ON SHORT-TERM CONTRACT AND THERE IS NO CONSISTENCY OR SERIOUSNESS IN ADDRESSING ISSUES AS BROUGHT OUT BELOW:
7. 26 NOV 10-SPOKE TO ASHISH PAGARE AT RECEPTION (TEL-6773 7373). TOOK MESSAGE TO CALL BACK... NO RESPONSE RECD TILL DATE.
8. 29 NOV 10&SPOKE TO MONAL, DY EXECUTIVE AT 1105 HRS, TOLD HER ABOUT NO COMMN RECD FM COY EXCEPT CANCELLATION LETTER, NO TOUCH WITH RELATIONSHIP MGR, NO E-MAILS, NO VERBAL COMMN, ALSO NO CALL BACKS DESPITE REQUUETS TO VARIOUS OPERATORS AT 6773 7373.UNABLE TO SPK TO ANYONE DIRECTLY., ASSURED ME OF AN ERESPONSE... NOTHING HEARD TILL DATE.
9. 02 MAR 11&&SPOKE TO AMRRJYOT KAUR.TOOK MSG FOR HER SENIOR TO CALL BACK... NO REPONSE.
10. ALSO SPOKE TO PRASANTH (EXT-7360) SAME DAY, REPEATED FULL HISTORY, SAID, WILL SPK TO VIDYA AND REVERT BACK BY 1700 SAME DAY... STILL WAITING
11. 14 MAR 11&&--SPOKE TO CHITRA RE: FULL STORY AGAIN, PROMISED CALL BACK IN 05 MINS... NO RESPONSE.
12. 14 MAR 11&--SPOKE TO PRASANTH SAME DAY AGAIN., PROMISED CALL BACK... NO RESPONSE.
13. YOUR ENTIRE SYS OF WORKING APPEARS EXTREMELY SUSPICIOUS AND UNSATISFACTORY.THIS LACK OF RESPONSE AND COMMUNICATION FROM YOUR SIDE HAS CAUSED ME ENOUGH MENTAL AGONY, DESPAIR, INCONVENIENCE AND FRUSTRATION APART FROM PHYSICAL AND FINANCIAL HARASSMENT.
14. SIR, YOU ARE KINDLY REQUESTED TO INFORM THE FOLLOWING BY E-MAIL, MOB (9969366609) OR FAX-2275 2278 AT THE EARLIEST:
A. AMT DUE
B.BY WHEN
C. PAYABLE TO WHOM
D. NAME OF FACILITATOR/MANAGER/CONTACT PERSON.
THANK YOU
COMMANDER ASHUTOSH SARANGI
INDIAN NAVY
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Ashutosh Sarangi
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