To begin with, I enrolled for a Club Mahindra Blue holiday package on Thursday 04th March with Direct sales Manager, Mr. Mahesh Shetty (mobile No. 9********7) who visited my house. (Please note at the time of writing this my membership number is still not generated hence I am unable to provide you with the same)
On the very next day Friday 05th March I informed Mr. Mahesh Shetty (mobile No. 9*********7) that I would like to cancel my membership with Club Mahindra. I also spoke to Mr. Jayan (mobile no.9********4) and informed him the same. I was shocked to learn from these two gentlemen, that I could not cancel my membership under any circumstances and would have to forgo my entire amount if I did the same. The reason they give me is that since I enrolled under a special scheme/offer I was not entitled to cancel my membership. This part was not explained to me at the time of enrolling. I also went through your enrolment form and nowhere does it mention of ‘no-refund’ in case of special Offer/scheme.
You would agree that Refund is an ethical part of business in the service sector, wherein if services are not provided, a customer is entitled for refund. Since my request was placed within 24 hours of signing the documents and the membership number was still not generated, and no services, were provided by you, I think I am justified in asking for a refund of full amount paid by me at the time of my request, and hence it would be non-ethical on Club Mahindra’s part to forfeit my entire amount.
Further, these gentlemen mentioned above, encourage me to avail a holiday, which costs more than the amount I have paid and then cancel my membership which I do not wish to do as it pricks my conscience.
Somebody please guide me as to how i should go about this complaint: [email protected]
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