I subscribed for the Annual Package advertised by Tata Sky both on line and by their call center representatives. However my account was topped up only for 10 months... and not 12 as advertised. On registering a complaint we were told that after subscribing to it we were meant to call them up again to "INFORM" them that we have paid up for the Annual Package- since we didn't do that we cannot avail of the offer. We were not told any such thing by the customer care representative while inquiring about the package.
Do they think we are fools? I will take them to customer court for this. They are trying to dupe the customers by giving limited information. Can anyone suggest how to go abt this?
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