I have booked one nos of “Olympus 14 Megapixel Digital Camera Model No: FE-47 “ Online TV shopping channel “HOMESHOP18” on dated 30/08 (Order No 900447531).
For which I have paid Rs. 5, 999/- (1, 999/- X 3 Installments) thru credit card at the same day & time as confirmed by their tele caller executive.
According to their TV advertisement and tele caller talk at the time of booking they had committed me to dispatch the material within 7-8 working days.
Today is 7th working day after the day of booking. Aafter considering the holidays of Janmastami, Saturday and Sunday. Still I have not got any communication from their end regarding the dispatch of material. Over and above I myself continuously follow-up with them by calling on their toll free no (1800 1800 918).
Today when I talked with their tele caller executive on the said toll free number, the very 1st she said that the payment verification is not been done then I replied that myself made it verified with their verification department (Tel No 0120-4691944) then again she said that there is a stock problem that’s why they are not able to delivered the material on time.
My simple question to them, when there was no sufficient stock was available with them, why they have booked my order. And the last 5-6 days they are just taking me very casually by saying you will get the delivery on time. Even they have never given me any firm or confirm answer.
Now I am come to a conclusion that they have just making me fool or using my money by giving me false commitments.
You honour, behind, there was a very special purpose to purchase the said camera, if I won’t get delivery on time they what is the use of that camera to me?
Request, please look into the matter and do the needful.
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