I am Vijay Kumar from Meerut U.P. India. I purchased a Nokia 6600 Mobile Phone on 05/1 from M/s. Cosmo Electronics, 91, Sadar Bazar, Meerut Cantt for Rs. 9700/-. I was told about one year warranty. The serial no. of phone is 35664008877824 Nokia 6600 Black. On 19/8 I went to Nokia Care Center, Vidya Laksmi Comples, Sadar Bazar, Meerut with following complaints: (a) Joy stick was not working properly (b) Out going sound volume was not in order (c) Automatic switching off some times (d) other keys/buttons were not working properly.
I was asked by the person (lady) there to take the set duly repaired next day. But after 2-3 hours I was informed on my mobile that there is ample water in the set and an amount of Rs. 800/- will be
charged if I am interested in repairing. I refused to pay Rs.800/- for repair because the mobile set was in warranty period and I have purchased this set looking the goodwill and image of mobile company.
The care center concern wants to make me fool saying that there was ample water in the set. If there was water then why it did not short circuited. As per warranty Nokia Company must replace my set by newone and the care center must be questioned for trying to make the customers fool.
Sir I was not given email address of Nokia by any dealer of nokia and now through internet I have been abled to lodge my complaint.
If no action is taken by the company I will be compelled to knock the doors of consumer court for justice to a non technical customer.
Vijay Kumar
234/13, Purwa Sheikh Lal
Main Road Subhash Nagar, Meerut (U.P.) India
Phone No. Res: 0121-2661341
Mobile No. 09837032998
Mobile No. 09412101314
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