MI Mr. Vinay Rupe residing at Dheeraj Regency-D/204, Siddarth Nagar, Kandivli (e), Mumbai-400 066 is a Bharat gas user since the last 10 years. Previously My Bharat Gas account was with Lakshmi Agencies at Carter road 1. Around two to three months back thus got shifted to Mahavir Gas Service, Lokhandwala, Kandivli (e), Mumbai.
I have called last week for booking for new cylinder. The operator informed me that they would be sending it by Saturday. On Saturday they did not delivered the cylinder. So when I called them I was informed that today is holiday and has to call on Tuesday. When I called again on Tuesday, The operator informed me that “THIK HAI GAS AAJAYAGA SATURDAY KO” So I updated her that I had already done the booking last week and called for update regarding non delivery. Upon this I got the answer that “ASIA KOI BOOKING HI NAHI HUWA HAI” Then also I requested her to send the new cylinder next day. She agreed also. Today also when I called to get the status I got the same answer as yesterday “THIK HAI GAS AAJAYAGA SATURDAY KO”.
I ask to let me talked to the senior officer. But she did not allow me to do so. Also when I asked who is on the line they refused to do so I fail to understand as to is this the kind of service that is offered from such a renowned corporate company. I am really frustrated by this behaviour with the behaviour of your staff as they do not know how to talk to a customer
I would like you to look into the matter and please take the necessary actions as soon as possible. Thanking you in anticipation.
Yours truly,
Vinay D. Rupe.
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