Let me introduce first. My name is Sumit Kumar and I bought a new Nokia 5800 mobile phone hardly nine months before. Unfortunately, now the mobile is not working as its touchpad is not functioning. Since the guarantee period of my mobile is not over, I visited the nearest Nokia care which is situated in New Delhi. But the service they offered in my case was extremely unsatisfactory and they hesitated to check the mobile properly to explore the fault associated with it. They were simply putting forth shear absurdities and arguing that those might be the reason behind the malfunctioning of the hand set. They are saying that substantial amount of water enter inside the phone and that caused the damage. I used to carry mobile in my pocket and most of the time I will be traveling by my own car. I agree that moisture from my body might have spread on the outer body of the hand set. But there is no chance to enter inside. They finally made the comment that they can’t service the mobile if hefty maintenance and service fee to repair it is not paid. I was very reluctant to do this as i knew that that was not at all a case of physical damage of mobile. I am expecting the full value of my money. But, as being a regular mobile user, the mobile phone is inevitable to me. This irresponsible attitude of the concerned people is just like a customer torturing and this can not be endured for a customer like me who is still having deep routed faith in the good will and customer service of Nokia. I request you earnestly for your quick intervention in this matter. I would be grateful if you can ensure that these kinds of bitter experiences from your regional officers can be avoided in present and future.
0 comments