On 28th May'2010 (7:16 pm) my wife purchased the item of Rs.499.50 from the Big Bazaar, Bagha Jatin' kolkata with her debit card (RRN. 014813462002). But we found there was another transaction (POS purchase) taken place of Rs.948.30 from her account with the same debit card for some other bill (RRN.014813520409) in the same day.
When we went back to that Big Bazaar and checked the merchant copy, we found the second bill was not even signed properly (just one circle drawn instead of the full sign). However, though we have explained and requested again and again, but they refused to cooperate.
I really didn't understand how is it possible to make two transaction with one debit card, where as they swapped the card once and it has been signed by the proper person (my wife) once. They didn’t want to accept this neither as a technical fault nor their own fault and they started blaming us, which is a big harassment. Also they started arguing that - its not the responsibility of the cashier to check the signature of the debit card with the merchant copy (which is against the banking law).
So, I complain against the Big Bazaar, Bagha Jatin'Kolkata and the cashier (Somenath Paul) as it was his duty to verify the signature of merchant copy as well as maintain the proper responsibility of a cashier.
There has been an illegal monitory withdrawal from our account, for which I seek your cooperation.
&- Yours faithfully
Subhajit Pal
9836888008
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