Given below is the complaint I made with Big Bazaar and I still have not received a reply from them.
Dear Sir/Madam,
I am a regular customer of big bazaar and I was very saddened and disappointed by an incident which took place at your big bazaar outlet in Poonam Mall, Vardhaman Nagar, Nagpur. I had gone for shopping with my family in Big Bazaar as i do every month and i purchased a packet of 400gm Govardhan cheese whose MRP is Rs.130 with a manufacturing date, August. Since it is a bakery product, it has to be consumed within six months of the manufacturing date. As per my calculations, six months from august finish off in January. That product should have been off your shelf since it had crossed the date of expiry but it was still there on your shelves and unsuspectingly I purchased it because of my trust in your company. This happened on the 1st of Feb. When i received the delivery of my products on 3rd February with the bill, I checked them and it came to my notice that the outlet had charged us Rs.160 for that packet of cheese which is Rs.30 more than the MRP. According to the rules set by the Government of India, no one is allowed to charge a single rupee more than the MRP, and I was charged Rs.30 extra which is highly incredulous. I am unhappy that you have stocked products which have crossed their expiry date and are selling it to customers which is a wrong practice and highly intolerable. I had taken up this issue with the outlet manager and I am highly dissatisfied with his answers. I used to constantly read in the newspapers about such incidents happening in various stores but such kind of incident happening in such a reputed store has flabbergasted me. I have lost the trust and faith I had in your store and I have been provoked to take up this matter in the consumer forum/weight and measurement department. Its my request to you to take this matter seriously and stop the sale of products more than the MRP and also which have crossed the expiry date in all your branches or you will face serious consequences.
Please look into the matter and take necessary action.
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