Ref: Bigbazaar at Aditya mall, Indirapuram, Gaziabad, UP
Cash memo: T25/40457 Dated 22.04.11 Time 18:17:02
Cashier name: Gaurav K.
I have purchased one soccer ball @ rs 329 along with many other things and total bill amount was Rs.3537/-. i have duly paid the amount. But when i checked the item-wise details after return back at home, I have found that they have charged for two soccer balls instead of only one which i got with the other item.
I have called them (at Big Bazar Customer no. 0120-4535600) and tried to register the complaint. but their customer care team leader name Yogendra has refused to entertain this till the time I, in person, go their again and discussed this. As I live far away from that place and was visiting some relative there, it would cost me a full day time as well as Rs. 300-350 of petrol.
We don’t expect to receive such vague and rude response from a brand name like Big Bazar which claims to have all India presence and core connectivity of their service outlets. There omnipresence and fair & uniform service delivery is the distinguished characteristic which make us to go there for shopping. I thought this kind of mistake or I should word “cheating” must be highlighted…
Dr. V.S. Kushwah
Phone 011-27652593
Mob. 9868492259
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