I would like to bring to your attention the pathetic customer service that i am getting from Bisleri, more to say from one of the dealers "ravi tejas enterprises" from whom i am presently availing the service. I am using 20 ltrs jar every week and its been nightmarish experience to get the water Jars once it gets over. I place an order for the water Jars and would get it in 2-4 days time after repeated follow-ups. On top of this i am also being charged Rs 5/- extra for one 20 Ltr Jar although the MRP on the Jar states 60/-. When questioned, the dealer says come and pick the water Jar from the godown at the MRP cost. When the dealer or Bisleri took my contract they promised to do door delivery but now this contract is not being honored.
I reached out to Mr. Praveen [9741308248]who seem to be escalation point. However i never expected such lethargic attitude from a respectable person. My plight went into deaf ears and i am still fighting hard to get better service. The water seems to be so good that we have got acquainted to and now we cannot do away from this.
Kindly let me know if someone in the higher-ups could understand and resolve my problem, more so upholding the name of Bisleri company. I have been coming across such reviews in the Internet blog as well. Many customers are facing similar issues and it’s high time the concerns are addressed.
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