Blue Dart Courier Services
Refusal to handover shipment

A shipment from my bank was sent to me thru BlueDart couriers, Thane. Since I knew I would be unable to receive it personally, I requested my mother to atay at my hous eto receive the same. As suggested by the bank I provided a letter of authorization, my passport which carries my mother's name and her photo IDs with her to present to the courier boy. He refused to handover the package to my mother quoting that "Surnames do not match". Obviously, since I am married, the last names will not match. Moreover we tried explaining to him that we beingsouth indians, we do not have surnames. Even my mother-in-law has a different last name tahn mine. While the bank is clear about what they wnt, Blue Dart is absolutely illogical!!!