I have purchased whirlpool 340 dlx enox from AARCON ELECTRONIKS at lajpat nagar, new delhi (Phone : 011 29814458/3820) on 04/04/08 at 17.15 hrs.
The dealer had delivered the good which was not in immaculate condition, (lots of dirt inside) after keeping me waiting 4 long hours (PROMISED TO DELIVER IN 1 hr), sent just a single person to deliver it at my place knowing the fact that I live in the first floor, myself & my wife had to give our hands which could have been harmful to both of us (weight was 80 kgs). It took 40 long & painful minutes to pull it thru. They even did not provide me the promised gift which they told while selling the unit & charged extra 1.5% for credit card payment which they did not disclose either while selling, & top of it charged Rs.150/- for home delivery which I was not aware of.
The overall behaviour was absolutely disgusting, starting from the sales girl to the then casheer (who I presume was the proprietor of the shop).
Only thing that led me to buy from them was the unique ENOX shade which was available only to them at that time & I wanted to buy that on that very day.
I honestly believe that CUSTOMER is GOD, & the way I & my spouse had been treated certainly raise a BIG question mark on the existence of GOD in Customer & eventually dents the brand value of Whirlpool for being associated with such a poor quality dealer.
The service manager who is supposed to come the very next day i.e. 5th had enjoyed NO SHOW on the given day.
Thanx for the eye opener.
I strongly recommend to take exemplerary action on this, so that no other customer would meet the same fate like us.
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