Hi,
I have been using athe DB Platinum card for a while now. I had taken this card specifically as DB promised that a Golf booking at some premium courses across NCR are available FOC.
Initially i got some bookings and could play at the courses. I also referred some friends to join the DB card fraternity basis this service. Incidentally this is a paid card and not a free one.
Now, over the last 1-2 months - I have been trying to book me and my friends (all DB Card holders) into one or the other course in NCR but have not been able to get such bookings.
The first time - the executive who called me gave a flimsy excuse of saying that because I did not confirm with a Jaypee greens member time-slot - my booking could not be done
The second time was even more flimsy - I was initially told that slots are available however I will have to book 3 days in advance generally - but I should get it. Finally recd a call on the last day to say that it was all my fault
Anyways - I tried again - this time booking one week in advance (immedialtely after they rejected my request the second time). I was told this time no probs, slots are available. I receive a message today saying that the Golf course has rejected the request??? No reasons given.
I am positive that either this card company no longer has any tie up with the golf courses or they give the slots only to the new members to fleece people to join. I put up this question to the exec as well but did not get any answer.
I would request and want to know how people like us who get fleeced by such Banks/ Credit Card companies get their money back? This is clearly a violation of Consumer rights where a service is promised and then not delivered.
Just to also put on record - I have NEVER defaulted on any payment ever to this Credit Card company and I have large transactions through this card every month
regards
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