I had bought a Sony Erricson W580i mobile phone 8 months ago by paying 9900/- Rs, some day ago my display were not working properly. It had free warranty of 1 year, so i took it to a Sony authorised service centre on 26/06 named Rashi Mobile, Millenium Plaza, Raipur, Chhattisgarh. They took my handset and said that they have to send this handset to bhopal (M.P.) for reparing, after 15 days (14/06) when i call service center phone number, i'm shocked coz service center representitive said that my mobile's disply had a water damage and it's not under warranty, but my cellphone does't have any water damage or breakage damage ever, after that she told me that when her boss come and he will only decide that what to do with my sony 580i cellphone.
After 2 day i again called sony service center and i told him about my problem, her boss (service center owner) assured me that my mobile is under warranty and they have to repair it without any extra cost, after that whenever i'm trying to contact service center owner named Mr. prajapati, he said tomorrow your handset will be ready, again i make a call again he said day after tomorrow your handset will be ready after that they did not respond to my calls & visits.
Yesterday i went to service center again, service center owner said that tomorrow my handset will be in my hand without any problem. today when i went to service center, service center guy told me that my handset is not repaired because they don'v have new display for my handset. my question is that, if they don't have new display in there stock before why they misguiding the customer, if they didn't have display why they didn't gave my handset without repair on 14/06??
i gave my handset on 26/06 and got my handset after almost after in a month on 21/07 today *unrepaired*. This is a clear case of cheating, negligence. it's giving mental harassment to customer. I'll bring this issue to consumer forum as soon as possible, they think customer are fool but they don't know what a customer can do. Sony ericsson not gave me this phone free of cast, i had to pay 9990/- INR for purchasing that phone.
I have decided not to purchase any more Sony products here after. Better to avoid the problem (not to buy their product). that's why nokia is leading the market coz his product and services are best in india. i'm fade up with Sony ericsson really.
I would also like you to look into the rampant corruption in your service centres where the sole objective seems to collect the service charges and harass the customers. I wish to escalate this matter to the highest authorities.
Service Center Name - Rashi Mobile,
Millennium Plaza, Raipur,
Chhattisgarh, 492001
Phone Number - 07714023749,
Mobile No. Of Owner - 09009058222
I request to sony india to take right action against (rashi mobile) your authorized service center at raipur.
Regards.
Ashutosh Sharma
Mobile No. 09826452640
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