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All good not dispatched in orde

I had ordered the 6 pendant sets

Product code: 46425

Order no. 702540243

But when I received the courier

1. it was not having the chain with free gift (pendant) which was told to be sent on TV as well as the executive who took the order

2. It didn't have the zaveri boxes which was to be sent as told by the executive who took the order and also on TV.