Dear Sir/Madam,
I Mr Shyam Sunder Ily had taken taken Honda Unicorn at Aadi Moters Pvt Ltd (Malakpet) on 29/11.
vechicle Frame no: ME4KC09 3D88000395
Engine No: KC09E 1000498
We have gone through First 4 Free services in the same showroom by 07/07 with 11500Kms & later 3 services had done at outside servicing center as on reading is 20300 (approx).
"Suddenly i got a problem that their is lot of smoke coming from the silencer & some noise cuming from the Engine."
We have given the bike for serviceing in the show room (Aadi Motors) on 07/04 at 8.30am with job code 73878
I explained the problem to the mechanic, he said there is problem in engine so need to open the eggine to check the problem.
when i asked why the problem occurs he said the might be the problem due to the petrol, so he said that he will check the problem and call back with the problem, when asked about the warranty he said that their is 2 years warranty on engine.
There is no call back from the show room regarding the problem and when we called back for the reason their is no exact status and respones from the show room.
When i called on the same day (07/04) for 3 times they said that engine is not open yet all. and they said that they will call back me.
But they din't call me even for a single time & when i called them on 08/04 around 12.00noon they said that the engine is not yet opened & again i called them around by 3.00pm they said a silly reason that "MECHANIC IS NOT THEIR TO CHECK" again when i called them for 3rd time on the same day at 5.30pm & said that "THEY HAD OPENED THE ENGINE AND NEED TO KEEP THE ENGINE FOR OBSERVATION FOR 1 NIGHT"
THEY DIN'T EVEN INFORMED ME AFTER OPENING THE ENGINE & THEY SIMPLYSAID THAT THE ENGINE IS KEPT FOR OBSERVATION.
Suddenly i got a call from the showroom on 09/04 at 01.21pm from 919399999403 that their is a problem in the engine when opened & need to change the parts in the engine & the estimate charges will be around Rs 6000/- & when i asked about the warrenty he said that he will conform and call back with in half an hour.
Later on i got a call from 914032900350 at 04.50pm that their is no warrenty for engine parts, when i asked why? they said that "instead of 7 services only 4 services had done in the showroom" so, i said them that im out of station will come back next day but i was not possible for me to come back on next day so i got time today (13/04) and visited around 12noon.
I met the mechanic & asked about the incharge, they took me to Mr. Nair.
When i spoke to him he saw my servicing records and said the same reason that "instead of 7 services only 4 services had done in the showroom".
The major complaint is that " I HAVE WARRENTY FOR ENGINE " but they saying that need to pay around Rs 6000/- for serviceing.
I have warrenty for the engine then why should i pay?
Kindly look into t he matter & do the needful ASAP.
Regards,
Shyam Sunder Ily
919951333315.
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